Due to the nature of the product, we will not accept any returns or issue any refunds, except in the case where we, in our sole discretion, determine the product is defective. To make a claim that the product is defective, you must email us using the contact information provided below no later than fourteen (14) days from the date you received the product. In your email, you must include the following information: your name, date of purchase, a copy of your receipt as well as a photo of the defective product. If we determine, in our sole discretion, that the product is defective, we will send you a replacement product. Please note that a defective product does not include a product that does not fit properly due to our product dimensions not working for everyone.